About Empro Plumbing

Empro Plumbing is a local plumbing and heating business based in Folkestone, providing professional plumbing, boiler and central heating services to homeowners, landlords and businesses across Folkestone, Hythe and the surrounding areas of Kent.

From everyday plumbing repairs and leaking pipes to boiler repairs, boiler servicing, heating faults and emergency plumbing, we provide a reliable local service focused on quality workmanship, straightforward advice and excellent customer care.

Empro Plumbing is Gas Safe Registered, allowing us to safely work on domestic boilers and gas appliances. Whether your boiler has stopped working, you’ve lost your heating or hot water, or you simply need a trusted local plumber in Folkestone, you’ll deal directly with an experienced plumbing and heating engineer who takes the time to understand the problem and recommend the right solution.

We believe choosing a plumber should be straightforward. That means turning up when agreed, communicating clearly, treating your home with respect and being transparent about the work required. We don’t believe in unnecessary repairs or upselling work you don’t need – just professional advice and a solution that’s right for your property.

Although we’re based in Folkestone, we provide plumbing and heating services throughout Cheriton, Hythe, Sandgate, Hawkinge, Capel-le-Ferne, Dover and surrounding areas, with wider coverage available across Kent.

Built Around Quality, Reliability & Trust

Empro Plumbing was built around a simple idea: provide the kind of local plumbing and heating service we would want when calling someone into our own home. That means honest advice, clear communication, professional workmanship and treating every customer and property with respect.

Over the years, we have worked on thousands of plumbing and heating jobs across Folkestone and Kent, from simple leaking taps and toilet repairs to boiler breakdowns, heating faults, hot water problems and complete boiler installations. That experience allows us to diagnose problems efficiently and recommend practical solutions rather than simply replacing parts unnecessarily.

We understand how disruptive plumbing and heating problems can be. Losing your heating or hot water, discovering a leak or waking up to a boiler fault can quickly become stressful. Our aim is to make getting the problem resolved as straightforward as possible, keeping you informed and explaining what needs to be done before work is carried out.

As a Gas Safe Registered plumbing and heating business, safety is central to the work we undertake. Boiler repairs, boiler servicing and gas-related work are carried out professionally and in accordance with the appropriate requirements.

Most importantly, we’re a local business. Our reputation depends on the service we provide to customers throughout Folkestone, Hythe and the surrounding communities, which is why repeat customers and recommendations remain an important part of Empro Plumbing.

Meet Robert – Your Local Plumbing & Heating Engineer

When you book with Empro Plumbing, you’ll know who you’re dealing with. Robert May is the plumber and heating engineer behind Empro Plumbing, providing a personal, local service to customers throughout Folkestone, Hythe and the surrounding areas.

With extensive experience working across domestic plumbing, boilers and central heating systems, Robert has dealt with everything from everyday leaks and plumbing repairs to complex boiler faults and heating problems. That hands-on experience means problems can be approached methodically, with the focus always on finding the cause and providing the most appropriate solution.

Being a smaller local business also means customers aren’t passed between different departments or unfamiliar engineers. From discussing the initial problem through to attending your property and completing the work, you have a clear point of contact.

As a Gas Safe Registered engineer, Robert can assist with domestic boiler repairs, annual boiler servicing, gas safety checks and heating work alongside general plumbing repairs.

Empro Plumbing’s approach is simple: be reliable, communicate clearly, charge fairly and complete work to a standard we’d be happy with in our own homes.

Our Services

Plumbing and Heating Services Across Kent

From everyday plumbing repairs to boiler breakdowns and central heating problems, Empro Plumbing provides a comprehensive range of plumbing and heating services across Folkestone, Hythe and Kent. Explore our services below to find out how we can help.

General Plumbing

From leaking taps and toilets to showers, pipework, outside taps and everyday plumbing repairs, Empro Plumbing provides professional plumbing services for homes and businesses across Kent.​

Boiler Repairs

Fast, reliable boiler repairs across Kent. Our Gas Safe engineers diagnose and repair faults with all major boiler brands, restoring your heating and hot water as quickly as possible.

Boiler Servicing

Annual boiler servicing helps keep your heating system safe, efficient and reliable. We service all leading boiler manufacturers to help prevent costly breakdowns and maintain performance.

Landlord Gas Safety Certificates

We provide Gas Safe landlord gas safety inspections and CP12 certificates for rental properties across Kent. Fast appointments, professional inspections and digital certification help landlords stay compliant with legal requirements.

Boiler Installations

Looking for a new boiler? We install high-quality, energy-efficient boilers from leading manufacturers, with expert advice to help you choose the right heating system for your home.

Emergency Plumbing

Need an emergency plumber? Whether it's a burst pipe, leaking water, blocked toilet or urgent plumbing problem, our local plumbers provide a fast response across Kent.

Heating Repairs

Our heating engineers diagnose and repair central heating faults, radiators, thermostats, pumps and hot water systems to keep your home warm and comfortable all year round.

Hot Water Cylinder Repairs

Restore your hot water quickly with expert hot water cylinder repairs across Kent. Whether you have a leaking cylinder, no hot water, low water pressure or a faulty immersion heater, our experienced engineers diagnose and repair all types of vented and unvented hot water cylinders.

Power Flushing

Improve the performance and efficiency of your central heating system with a professional power flush. Removing sludge, rust and debris helps restore circulation, improve radiator performance and extend the life of your boiler.

what makes us different

Why Choose Empro Plumbing?

Local Engineers

Based in Folkestone and serving the surrounding area, we provide dependable local plumbing and heating services to homeowners, landlords and businesses.

Gas Safe Registered

Gas work, boiler repairs and servicing are carried out by a qualified Gas Safe Registered engineer, giving you confidence that work is completed safely and professionally.

Honest Advice

We'll explain the problem, discuss your options and recommend the solution we believe is right for your property – not simply the most expensive option.

Transparent Pricing

Clear pricing and quotations help you understand what work is required and what it will cost before we get started.

Quality Workmanship

Every job is approached with care and attention to detail, whether we're repairing a leaking tap or diagnosing a boiler or central heating fault.

Fast, Reliable Service

Deal directly with a local engineer who understands your job from the initial enquiry through to completing the work.

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Local Customers

Everyday we get more and more local customers.

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1st Fix Rate

Fixing your issues fast and efficiently is our mission.

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Overall Customer Satisfaction

Customers love our services and we always aim for repeat business.

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Jobs Completed

Throughout the years we have completed in excess of 40k local jobs.

SUPPORTING OUR COMMUNITY

Giving Back Through Fix It Folkestone

Being a local business means being part of the community we serve. That’s why Empro Plumbing created Fix It Folkestone, a community initiative providing free minor plumbing and heating repairs to families and vulnerable homeowners across Folkestone and Hythe.

Working alongside trusted local charity partners, Fix It Folkestone helps identify people who may be struggling with an essential plumbing or heating problem and have nowhere else to turn for support.

We donate our time and skills to complete a number of minor repairs each month at no cost to eligible homeowners. From leaking taps and faulty toilets to small plumbing and heating problems, the aim is simple: use the skills we have to make a practical difference to people within our local community.

For larger repairs, we also look to work alongside supportive local businesses where possible to help with materials and additional costs.

Fix It Folkestone is one of the ways we’re committed to being more than simply a local plumbing company – we want Empro Plumbing to be a business that actively contributes to the communities we work in.

Fix It Folkestone - Free plumbing and heating services for the local Folkestone and Hythe vulnerable residents through our charity partner network.

Areas We Cover Across Kent

Empro Plumbing proudly serves customers throughout Kent, including Folkestone, Hythe, Dover, Canterbury, Whitstable, Herne Bay, Faversham, Sittingbourne, Ashford, Margate, Ramsgate, Broadstairs, Sandwich, Birchington and the surrounding areas.

Our local engineers regularly provide plumbing repairs, boiler servicing, boiler installations, heating repairs, emergency plumbing and landlord gas safety certificates across the county. By working throughout Kent, we’re able to offer fast response times, dependable customer service and experienced local engineers wherever you need us.

Whether you’re looking for a trusted plumber in Folkestone, a Gas Safe engineer in Canterbury or an emergency plumber in Whitstable, Empro Plumbing is here to help.

Our Clients

Don’t just take our word for it

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F Siebenand profile picture
F Siebenand
2 October 2025
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I was very pleased with the replacement water pump, which was installed to replace my faulty one. The work was carried out quickly and efficiently by Rob. I also had an issue with my boiler a month later. This was also repaired to my satisfaction by Will and Rob. Thank you Empro Plumbing
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christine hodgkins profile picture
christine hodgkins
4 August 2025
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The man who came to my emergency call out to fix the leak in my bathroom was very helpful, efficient and friendly, I would highly recommend them.
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Clare Healy profile picture
Clare Healy
29 July 2025
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Came very quickly and fixed the leak. Lovely chap. Would recommend
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Philippa Sarll profile picture
Philippa Sarll
28 July 2025
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Great annual boiler service from Empro, professional, friendly and efficient.
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Nicola Corfield profile picture
Nicola Corfield
8 July 2025
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Because we were away on holiday at the time our neighbours had to let Rob from Empro Plumbing in on an emergency call out. Our home was totally flooded with water above the carpeting everywhere. Rob identified the problem , stopped the what was a very fast flow of water and with help of our neighbour removed the carpeting to reduce the damage being caused by water running through the floor into the ceilings in the flat below. He further reduced the water damage in the ground floor flat by putting holes in their ceiling above the bath to steer the water into it. I cannot thank Rob enough for his quick thinking, experience and work ethic. 5* are not enough.
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Mel Graham profile picture
Mel Graham
23 May 2025
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Rob replaced our toilet and we now have a lovely working one! He was efficient and polite and cleared up afterwards. Price was reasonable too. Becka in the office was also helpful! Will use again for future plumbing issues.
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Natalyan Music profile picture
Natalyan Music
22 May 2025
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Rob and colleague fixed my boiler issue immediately after all other engineers couldn’t identify the problem. They were round within the hour, called me to communicate they were on the way, listened to me carefully to understand the problems I’ve had, came round and diagnosed the issue, then 2 days later came back with the parts and fixed in 10 minutes. I can’t rate this company enough for their knowledge, skills, service and overall attitude and care. They will be my go to for everything now. Thank you guys for making a difficult week better and getting me out of a bind.
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Stuart Dane profile picture
Stuart Dane
16 April 2025
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Excellent service, highly recommend 👍

FAQ

Ask Us
Anything

Empro Plumbing is a local plumbing and heating business based in Folkestone, Kent. We provide plumbing, boiler and central heating services throughout Folkestone, Cheriton, Hythe, Sandgate, Hawkinge, Capel-le-Ferne and surrounding areas. Being locally based allows us to provide a personal and responsive service to homeowners, landlords and businesses across the local area.

We provide a comprehensive range of plumbing and heating services in Folkestone and the surrounding areas, including general plumbing repairs, emergency plumbing, boiler repairs, boiler servicing, boiler installations, central heating repairs, radiator problems, hot water cylinder repairs, power flushing and Landlord Gas Safety Certificates. Whether it’s a leaking tap or a boiler breakdown, you can contact Empro Plumbing for professional local assistance.

Yes. Empro Plumbing is Gas Safe Registered, and gas and domestic boiler work is carried out by a qualified Gas Safe Registered engineer. This includes boiler repairs, boiler servicing, boiler installations and gas safety checks. Customers should always use an appropriately qualified Gas Safe Registered engineer when having gas appliances inspected, serviced or repaired.

Yes. If you need an emergency plumber in Folkestone, Empro Plumbing can assist with urgent problems such as burst pipes, significant water leaks, overflowing toilets and other plumbing emergencies. We cover Folkestone and surrounding areas including Cheriton, Hythe, Sandgate, Hawkinge and Capel-le-Ferne.

Yes. We provide professional boiler repairs and boiler servicing in Folkestone and surrounding areas. If your boiler has stopped working, is losing pressure, displaying a fault code, making unusual noises or leaving you without heating or hot water, we can diagnose the problem and recommend an appropriate solution. We also provide annual boiler servicing to help keep your boiler operating safely and reliably.

Yes. Alongside residential plumbing and heating, Empro Plumbing works with landlords and businesses across Folkestone and Kent. Services include general plumbing maintenance, emergency plumbing repairs, heating repairs, boiler work and Landlord Gas Safety Certificates (CP12). We understand the importance of reliable communication and resolving problems efficiently when you’re responsible for a property or business premises.

Our core service area includes Folkestone, Cheriton, Hythe, Sandgate, Hawkinge, Capel-le-Ferne and surrounding communities, with wider plumbing and heating coverage available across Kent. We also serve areas including Dover, Ashford and Canterbury. If you’re unsure whether we cover your location, contact Empro Plumbing and we’ll be happy to confirm availability.

Choosing a local plumber in Folkestone means having someone nearby who understands the area and values their local reputation. Empro Plumbing provides a personal service with honest advice, clear communication and professional workmanship. You’ll deal directly with an experienced local plumbing and heating engineer, whether you need a simple plumbing repair, boiler engineer, heating engineer or emergency plumber in Folkestone.