Boiler Cover FAQ

Boiler Cover FAQs

Everything you need to know about our boiler cover plans, what’s included, how it works and how to get started. 

Local Engineers

All the essential items needed for a healthy heating system.

Central Heating Components

Keep your heating running efficiently

Parts & Labour

Replacement parts included when you need them most

Priority Call-outs

Jump the queue when you needs us most

Gas Safe Registered

Work carried out by qualified, experienced engineers.

Fast Response

Based in Folkestone, covering Kent and surround areas.

Trusted Locally

Excellent reviews on Google & Checkatrade.

Rated Excellent

Rated 4.6 on google, 10/10 on checkatrade.

General Questions

What's Covered?

What's Not Covered?

Costs & Payments

Service & Maintenance

Landlords FAQs

Claims & Excesses

Getting Started

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Your questions answered

Common questions

Whats Covered?

Our boiler and controls cover includes key components that keep you boiler working safely and efficiently. 

Common Boiler Parts We Cover

Radiator Valves

Pumps

Zone Valves

Motorised Valves

temperature-arrow-up

Heating Controls

Expansion Vessels

Pipework

Internal Stopcock

How It Works

1

Contact Us

Report your boiler or plumbing problem

2

We Attend

A local engineer visits your property

3

Diagnose

We find the issue and explain the solution

4

We Fix It

Covered Repairs Completed

Whats Not Covered?

We keep our cover simple and transparent. Like any service plan, there are a few things we can’t cover, including existing faults, damage caused by poor maintenance and items outside your chosen plan.

Boiler Service in Folkestone, whitstable, Herne bay, ashford, canterbury and kent

Engineers Who know your home

The same familiar engineers, year after year. We get to know your boiler and heating system, so when something goes wrong, you’re dealing with someone who knows your home — and you can get hold of us directly when you need us.

Our Boiler Cover Plans

Simple, affordable cover designed for local homeowners and landlords. 

Service Plan

Basic Cover
£ 9
/ Month
  • Annual Boiler Service
  • Annual Service Reminder
  • Priority Service Booking
  • Member Repair Rates

Boiler Cover

Comprehensive Cover
£ 25
/ month
  • Annual Boiler Service
  • Boiler Parts & Labour
  • Boiler Controls
  • Central Heating System
  • Priority Call-Outs
  • £60 Repair Excess
  • Local Empro Engineers
Popular

Home Cover

Our Best Cover
£ 30
/ Month
  • Everything in Boiler Cover
  • Internal Plumbing
  • Leaking internal Pipes
  • Toilets and Cisterns
  • Taps
  • Radiators
  • £60 Repair Excess

Why choose empro boiler cover?

Local, reliable and built around you.

Save Money

Help towards costly repairs and parts

Priority Support

Jump the queue when you need us.

Keep Efficient

A well maintained boiler uses less energy.

Local Engineers

The same Empro engineers you know.

Remove Unexpected Costs

Avoid costly repairs with Empro Homecare, Boiler, Heating and plumbing cover, only pay £60 for each new problem

Landlord? We'll cover you too.

Peace of mind all year round

Protect your boiler.
Protect your home.

Affordable, local boiler cover from Empro. 

Choose a plan today or request a call back to chat to

our team. 

Frequently Asked Questions

Simply contact Empro and we’ll arrange for one of our local engineers to attend. We’ll diagnose the problem and, if the repair is covered by your plan, carry out the necessary repair subject to your £60 repair excess and plan terms.

 

Yes. Covered boiler and control repairs include both parts and labour, subject to the terms and limits of your plan. We’ll always explain what’s needed before carrying out any work.

 

Our cover is designed for boilers that are in working order when the plan begins. Pre-existing faults aren’t covered, and your boiler must meet our eligibility requirements. If you’re unsure, speak to us before joining and we’ll be happy to help.

Rated Excellent

Don’t just take our word for it

Posted on Google Google
leigh champion profile picture
leigh champion
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Rob was spot on, went out of his way to sort out my issue after having another plumber come around and just walk away. A very nice lad as well, top service
Posted on Google Google
Chloe May profile picture
Chloe May
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Rob came out to me in Folkestone as I had an emergency leak coming from my bathroom that was soaking the carpet in my bedroom. Rob found the source of the leak straight away, thoughtfully cleaned and dried the area, then replaced all the old mastic to ensure the bath/shower were now water tight and leaving my bathroom looking brand new! Would highly recommend to anyone, professional, polite and nothing was too much trouble. Thanks again Rob x
Posted on Google Google
ophelia field profile picture
ophelia field
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Incredibly competent and friendly young plumber who replaced our shower head and sorted our drain in about half an hour
Posted on Google Google
Danny Cornford profile picture
Danny Cornford
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I have used Empro three times so far. Their prompt service coupled with a great standard of work and fair pricing keeps me coming back. I’ve had Rob fix an emergency leak in the ceiling, replace a boiler system, complete repair works for Gas safety compliance and install upgraded heating controls with wireless thermostat.
Posted on Google Google
Derek McGonigle profile picture
Derek McGonigle
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Rob arrived promptly after contacting me en route. He completed the job (a leaking toilet) and has hopefully resolved the problems left by another less competent plumber. I would be happy to recommend Empro plumbing.
Posted on Google Google
josh price profile picture
josh price
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
These men were fantastic . They came out after octopus mucked up our boiler while fitting a smart meter . Rob came out after hours had it diagnosed within 10 minutes, ordered part and back out early on the Saturday to fit . Polite . Genuine . Tidy & professional Couldn’t recommend any higher
Posted on Google Google
Jake profile picture
Jake
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Rob & the team have been great for my last 3 boiler services. Always on time, providing a professional and efficient service, thank you!
Posted on Google Google
Anthony Robert profile picture
Anthony Robert
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
The chaps were punctual, efficient and, more importantly, fixed the issues with our boiler effortlessly and with good humour and without complaint or a grumble. I would definitely use them again and I/we wholeheartedly recommend them to anyone reading this review.
Posted on Google Google
F Siebenand profile picture
F Siebenand
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I was very pleased with the replacement water pump, which was installed to replace my faulty one. The work was carried out quickly and efficiently by Rob. I also had an issue with my boiler a month later. This was also repaired to my satisfaction by Will and Rob. Thank you Empro Plumbing

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