If you manage more than one property, Empro HomeCare can offer exclusive discounts for multiple homes. Whether you’re a private landlord with two rentals or you manage a portfolio of properties, we’ll create a tailored HomeCare package that keeps every property protected — all under one simple, affordable plan.
Your questions answered
We certainly are local. Our office is on the Joseph Wilson Estate, behind big Tesco in Whitstable. You can always come and visit us in person, the kettle is always on.
For emergencies we will aim for an engineer to be with you within 4 hours. For non emergency work, we aim to be with you within 24 hours.
Yes, we can deal with your tenants, letting agents, managing agents or other as long as we have confirmation from the property owner to do so. You can add multiple contacts when you first join to make things easier.
You must pay the first £60 for any claim. Think of it similar to an excess, you pay the first £60, anything more than this we cover through your plan.
No call out fee for your annual service.
Making a claim is easy. Simply call 0800 830 3636 or email our team – jobs@emproplumbing.co.uk
Our team will get back to you straight away.
When we service your boiler we will be checking the entire system to ensure it is safe and in good working order.
We will check for water leaks, correct gas ratings, efficiency of boiler, boiler controls, safety devices and more.
We will be more than happy to bleed and balance your system too if it required.
Our boiler services usually take place between March and September. When you sign up to one of our plans, we’ll be in touch to let you know which month you’re scheduled in for. When your service is due, our team will be in contact to fix a date and time that suits you.
Your HomeCare policy starts on the day your application is accepted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent claims on pre-existing problems and to keep premiums low.
With Empro HomeCare, you’re not just another policy number — you’re part of a small group of local customers we genuinely look after. When you call us, you’ll speak directly to the same friendly team in Kent — no call centres, no endless hold music, and no subcontracted engineers you’ve never met.
We know our customers, their homes, and their boilers personally. That means faster response times, honest advice, and a service built on trust — not targets. Our aim is to look after 1,000 local homes and provide the kind of care national companies simply can’t offer: personal, reliable, and local.
Prices vary from £9 per month up to £35 per month with Empro HomeCare. We work out premiums based usually on age of boiler and condition. Older boilers pose a highier risk of needing a repair and parts are usually more expensive.
Absolutely, we would love to hear from you. Call our local team on 0800 830 3636.
Or come and visit us at our office.
Unit 67 Joseph Wilson Industrial Estate, Millstrood Road, Whitstable, Kent, CT5 3PS
